FAQ

Quick answers for players buying rare rackets, pro stock frames, premium strings and gear from Tennis Rackets Europe. Can't find your answer? Contact us — we reply personally.

Shipping & Delivery

Where do you ship from?

From Lisbon, Portugal.

Do you ship to my country?

We ship internationally. Available shipping methods, prices and delivery options for your destination are shown at checkout.

How long does shipping take?

As a general guide: Portugal is fastest (1–3 business days), EU usually 3–10 business days, and worldwide 5–15 business days depending on customs and carrier routing. Always check your tracking link after dispatch for the live estimate.

How do I track my order?

Every order ships with tracking when available. Use Track Your Order with your tracking number, or contact us with your order number if it hasn't moved.

Will I pay customs or duties?

Orders within the EU are not subject to customs fees. For international orders outside the EU, local import duties or taxes may apply — these are the buyer's responsibility. Full details in our Shipping & Returns Guide.

Pro Stock, Player-Used & Authenticity

Are pro stock rackets the same as retail?

Not always. Pro stock frames can differ from retail in mold, layup, weight, balance, silicone, lead or handle build. We describe what is known and avoid guessing when a detail isn't confirmed.

How do you verify rare and pro stock frames?

We check condition, measured specs, cosmetic and mold clues, customization and provenance — and we separate what is confirmed from what is only a visible clue. Full method on How We Verify Rare & Pro Stock Rackets.

Can I ask for extra photos before buying?

Yes. For rare, player-used or pro stock frames, just ask — we'll send extra photos or confirm condition before you buy.

Strings & Setup

How do I choose the right string?

Start with the problem, not the brand: more spin, more control, or more comfort. See Best for Spin, Best for Control, Best for Comfort, or read our buying guides.

Can you recommend a setup for my racket?

Yes — that's what we do. Send us your racket, current string and tension, and what you want to change on Racket & String Setup Help.

Orders, Returns & Payment

What payment methods do you accept?

We accept a range of payment methods to make checkout as easy as possible:

  • Credit & debit cards — Visa, Mastercard and others via Shopify Payments
  • Shop Pay — fast checkout with saved details
  • Apple Pay & Google Pay — one-tap mobile payments
  • PayPal — available at checkout
  • Bank transfer — available as a manual payment option; contact us or select it at checkout and we will send you the details

Additional payment options may be available depending on your location. Check the checkout for the full list of methods available to you.

Can I return an item?

If you are based in the EU, you have the right to return your order within 14 days of receiving it, without giving any reason — in accordance with EU consumer law. Contact us at tennisracketseu@gmail.com within that window to start the process. Return shipping costs are your responsibility. If the item shows signs of use beyond what is necessary to assess its condition, we may deduct an amount reflecting the diminished value. String cut to order or rackets strung to your chosen setup before dispatch are made-to-order and not covered by this right — we'll tell you clearly before you buy. If you are outside the EU, contact us — we handle each case individually. Full details in our Shipping & Returns Guide.

Is there a warranty on what I buy?

Yes. Consumer goods carry the legal guarantee of conformity under Portuguese law. New goods carry a 3-year guarantee from delivery. Goods explicitly sold as second-hand or used may have the guarantee period reduced to 18 months only where this is agreed with the consumer. A racket being pro stock or player-linked does not, by itself, make it a used item. Full details in our Shipping & Returns Guide.

Can I cancel my order?

If your order hasn't been dispatched yet, contact us as soon as possible and we'll do our best to stop the shipment. If it's already on its way, the return process applies upon receipt. EU customers have the right to withdraw within 14 days of delivery.

What if my order is delayed or damaged?

Contact us with your order number and tracking link. We'll check the carrier status and give you the clearest next step.

Still need help?

We're a specialist store, not a faceless marketplace — ask us anything. Contact us · Setup help · Track your order.