FAQ - Tennis Rackets Europe
Quick answers for players buying rare rackets, pro stock frames, premium strings and gear from Tennis Rackets Europe. Can't find your answer? Contact us — we reply personally.
Shipping & Delivery
Where do you ship from?
From Lisbon, Portugal.
Do you ship to my country?
Yes — we ship worldwide and have delivered to players in 85+ countries. Delivery time depends on destination, carrier scans and customs.
How long does shipping take?
As a general guide: Portugal is fastest, EU usually a few business days, and worldwide longer depending on customs and carrier routing. Always check your tracking link after dispatch for the live estimate.
How do I track my order?
Every order ships with tracking when available. Use Track Your Order with your tracking number, or contact us with your order number if it hasn't moved.
Will I pay customs or duties?
Orders outside the EU may be subject to local import duties or taxes set by your country. These are not included at checkout and are the buyer's responsibility. Full details in our Shipping & Returns Guide.
Pro Stock, Player-Used & Authenticity
Are pro stock rackets the same as retail?
Not always. Pro stock frames can differ from retail in mold, layup, weight, balance, silicone, lead or handle build. We describe what is known and avoid guessing when a detail isn't confirmed.
How do you verify rare and pro stock frames?
We check condition, measured specs, cosmetic and mold clues, customization and provenance — and we separate what is confirmed from what is only a visible clue. Full method on How We Verify Rare & Pro Stock Rackets.
Can I ask for extra photos before buying?
Yes. For rare, player-used or pro stock frames, just ask — we'll send extra photos or confirm condition before you buy.
Strings & Setup
How do I choose the right string?
Start with the problem, not the brand: more spin, more control, or more comfort. See Best for Spin, Best for Control, Best for Comfort, or read our buying guides.
Can you recommend a setup for my racket?
Yes — that's what we do. Send us your racket, current string and tension, and what you want to change on Racket & String Setup Help.
Orders, Returns & Payment
What payment methods do you accept?
Shop Pay, Apple Pay and Google Pay, plus standard cards at checkout.
Can I return an item?
Contact us before returning anything. Eligibility depends on the item, condition, timing and whether it's been used, customized or specially sourced. See our Returns & Refunds policy.
What if my order is delayed or damaged?
Contact us with your order number and tracking link. We'll check the carrier status and give you the clearest next step.
Still need help?
We're a specialist store, not a faceless marketplace — ask us anything. Contact us · Setup help · Track your order.
