Ask Us Anything
We are a specialist store, not a faceless marketplace. Every question gets a real answer from someone who knows the gear. Whether you need help choosing a racket, understanding a pro stock frame, or finding the right string setup — we are here.
📧 Email — The Best Way to Reach Us
For orders, availability, returns, technical specifications, or any question about our gear — email is the fastest and most reliable way to get a thorough answer.
We aim to reply as fast as we can. For complex gear questions, we take the time to give you a proper answer — not a template.
What to include in your email for faster help:
- Order questions: your order number and the email used at checkout
- Racket recommendations: your current racket, level, playing style, and what you want to improve
- String questions: your current string and tension, how often you play, and your main priority (spin, control, comfort, durability)
- Pro stock enquiries: preferred grip size, string pattern, target weight and balance if known
- Returns or shipping issues: order number and tracking link
Gear Recommendations & Setup Help — Instagram DM
For personalised racket and string recommendations, Instagram DM is where we do our best work. Send us your current setup, your level, and what you want to change — we will give you a direct, honest recommendation. No generic answers.
This is also the best place to ask about specific pro stock frames, rare gear availability, or anything you want to discuss before buying.
Follow Us — Daily Tennis Gear Content
Pro stock drops, rare frame sightings, player setups, string science, gear comparisons, and insider content — published daily across our channels.
- Instagram — @tennisracketseu — daily gear content, pro stock drops, setup breakdowns
- TikTok — @tennisracketseu — short-form gear videos and first looks
- YouTube — @tennisracketseu — in-depth reviews, comparisons and setup guides
- Facebook — Tennis Rackets Europe — updates, drops and community
- Threads — @tennisracketseu — gear talk, opinions and quick takes
📍 Based in Lisbon, Portugal
We ship worldwide from Lisbon. For shipping times, tracking, and delivery information, see our Shipping & Returns Guide.
Before You Contact Us — Quick Links
You may find your answer faster here:
- FAQ — shipping, returns, payments, pro stock, strings
- Shipping & Returns Guide — delivery times, tracking, return process
- Racket & String Setup Help — how to choose the right setup for your game
- How We Verify Pro Stock Rackets — our authenticity and condition process
- Track Your Order — live tracking with your tracking number